FAQ-Frequently Asked Questions

I placed an order. When will my order Ship and How long will it take to get to me?
Our products usually – key word usually – ship within 3-10 BUSINESS days OR MORE (M-F & does not include weekends or holidays)! However, if we have some crazy amount of sales, shipping could take a bit longer so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. Please remember each order we make is handmade just for you. We do not use machines or hand presses. Each product is handmade by a human with a lot of love and care, just for you! Once processed all of our beloved packages are sent Canada Post, so delivery times vary. Once shipped orders typically arrive in 3-7 business days (business days do not include weekends or holidays)

Return Policy?
Customer satisfaction is very important to us! We will gladly replace any item that may have had a bumpy ride during shipping. Your hurt bath beauties may only be exchanged for the same product you purchased. Please contact your consultant with an included photo of your hurt bath beauty. We will then either send a replacement or a product credit in its place. If an item is back ordered we will provide a product credit in its place. 

Unfortunately, due to the low cost nature of our products, we are unable to offer refunds, returns/exchanges for any other reasons. Please note that items shipped using a mail forwarding service are not eligible for replacements of any kind. We are not responsible for packages that are lost in transition or for packages that say delivered.

I'm interested in becoming a Sales Consultant. Where can I find more information?
Simply visit our website www.truthniagara.com and click on the join now tab. All information can be found here.

I would like to contact Customer Service. How do I get in touch with you?
Feel free to send us an email at truthniagara@hotmail.com